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Metering and billing for you and your residents

As experts in heat networks, we do the hard work for you. We ensure that your residents are treated fairly and charged accurately for their energy usage, and that your debt risk is carefully managed.

We deliver market-leading customer service, rated ‘Excellent’ on Trustpilot, with a dedicated customer contact hub offering multi-channel communication and payment options. We provide the shortest call centre waiting times and longest call centre opening hours in the industry.

We offer monthly credit billing and a suite of pay-as-you-go (PAYG) services. We work with you to determine the best solution depending on your scheme and customer needs.

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Credit billing systems

We offer monthly credit billing to provide hassle-free payment collection across your schemes. We offer both paper and electronic billing, with multiple payment methods available to customers. Our services are fully in line with regulation and follow Heat Trust’s guidances.


PAYG systems

We operate a variety of pay-as-you-go (PAYG), also known as prepayment, solutions. These are:

  • KURVE 
  • Guru Hub II
  • Secure Liberty Connect

Insite Energy's solutions for heat networks

There are many solutions available for heat networks. Each of our solutions carefully considers the requirements at each stage of the development from installation through to ongoing management and customer experience. But how do you know which solution is right for your development? 

Find the right solution for you in our 'Credit Billing vs PAYG' mini-guide, or get in touch using the contact details below.

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Case study - Metering & Billing (KURVE)

Local authority chooses KURVE web-app for heat network metering, Benwell House

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Case study - ESCo Manager (Guru Hub II)

Insite Energy secures second ESCo Manager contract with Telford Homes, The Lock

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Case study - Equipment (Secure Liberty Connect)

The supply of heat network meters for Battersea Power Station Phase 4 residential units

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Contact our sales team

techsales@insite-energy.co.uk


We aim to respond to all enquiries within 24h.

For any residential enquiries, please email customerservice@insite-energy.co.uk

0207 038 9117


Our opening hours are 9am-5:30pm

For any residential enquiries, you can find your scheme-specific phone number on the 'My development' page.

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.