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About us

We are a national metering & billing agent, working with heat providers and property owners who have heat networks installed in their buildings.

We currently provide smart metering, billing, payment, and maintenance services to more than 230 buildings and 28,000 homes in the UK.

We want you and your residents to experience first-class customer service and support.

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What we do

For over 10 years, Insite Energy has provided heat network services to developers, housing associations, local authorities, managing agents, and build-to-rent operators. 

We work with our clients, whether it’s a brand-new site or a retrofit scheme, from installation right through to the occupation of properties, offering end-to-end metering, billing, and maintenance solutions. 

To find out more about our different services, and metering and billing solutions, take a look at the menu above or links below. 

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Our history

Established in 2009, Insite Energy has evolved to be one of the leading metering, billing, and payment providers for heat networks in the UK.

Meet the team

From directors to call centre advisors, the Insite Energy team has extensive knowledge and experience. They are dedicated to providing excellent client and customer support.


What is a heat network?

Heat networks, also known as communal and district heating schemes, are a lower carbon way to heat buildings. Instead of homes being heated by individual gas boilers, heat networks have a central energy source providing heating and hot water to each property via a network of insulated pipes. These systems aren’t just used for heat and hot water but can also incorporate a centralised source of chilled water, which is distributed to provide cooling.

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Accreditations & Partners

Who We Serve

Contact our sales team

techsales@insite-energy.co.uk


We aim to respond to all enquiries within 24h.

For any residential enquiries, please email customerservice@insite-energy.co.uk

0207 038 9117


Our opening hours are 9am-5:30pm

For any residential enquiries, you can find your scheme-specific phone number on the 'My development' page.

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.