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Expert heat network advice & compliance

Navigating the heat network market can be complex.

Which is why at Insite we’ve been successfully advising clients on all aspects of good practice from design and construction through to customer service and compliance with regulation.

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How we help

As regulation of heat networks has increased over the years, Insite has continually provided services to clients which keep them in step with heat supplier regulatory requirements and ensuring services provided to end-users (e.g. bills), remain complaint. 

We cover all aspects of regulatory and best practice compliance , including CIBSE Code of Practice 2020 (CP1), Heat Trust, and Heat Network (Metering and Billing) Regulations 2014, and are prepared for the Ofgem regulation coming into force soon. 

We provide advice and support with:

  • BEIS/OPSS heat network notifications,
  • Installation of check meters
  • Building class assessments and cost effectiveness calculations 
  • HIU, heat network and meter maintenance
  • Automatic Meter Reading (AMR) system set-up, operation, and maintenance
  • Fully compliant billing services (credit billing and PAYG services)
  • Annual account statements 
  • Gas contract procurement
  • Heat network efficiency and performance analysis

We make sure we’re up to date with the latest requirements, so you don’t have to. We are active participants with the ADE (Association of Decentralised Energy), UKDEA (UK Decentralised Energy Association), UKAA (UK Apartments Association), ARMA (Association of Residential Managing Agents), The Housing Forum, and HNIC (Heat Network Industry Council).

For a free consultation, please get in touch using any of our contact details below. 

What are the Heat Network (Metering and Billing) Regulations?

The Heat Network (Metering and Billing) Regulations were brought in, in 2014 to implement the requirements set up by the Energy Efficiency Directive (EED) in relation to the supply of distributed heating, hot water and cooling. 

The key legal requirement set up in these regulations are as follows:

  • Every four years all communal and district heating operators must notify the Office for Product Safety and Standards (OPSS) of all heat networks in operation, including details such as location, number of buildings, meters, and customers.
  • A building class assessment (viable, open, or exempt) should be performed on any unmetered buildings to determine whether it is cost effective to install energy meters or heat cost allocators (HCAs).
  • Energy meters or HCA must be installed for energy final consumer where the building class assessment determines this. 
  • Check meters must be installed at the point of entry to each building
  • Residents must be billed based on their actual consumption at least every 6 months, with bills issued a minimum of every 3 months
  • Energy meters must be maintained

For more information on how to be fully compliant with these regulations, please get in touch using any of our contact details below.

Read Insite Energy's view on the latest metering and billing regulations.

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Read our one-pager on understanding and ensuring compliance with the Metering and Billing Regulations 2014.

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Read the Heat Network (Metering and Billing) Regulations 2014 here.

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Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

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