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Pay-as-you-go (PAYG) services

Proven to reduce debt risk

Properties on PAYG billing have seven times less debt than those on credit billing. However, because a customer's supply is disconnected if they run out of credit, we understand that PAYG isn't for everyone. But paired with our customer portal, my insite, and multiple payment methods available, you may just find that right PAYG solution for you and your residents.

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KURVE smart metering PAYG web-app

The low-cost high-quality solution that lowers energy consumption and enhances customer experience.

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Secure PAYG smart meter

A robust metering system working on a SIM-based network ideal for retrofits.

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Guru PAYG smart meter

A sleek in-home display to capture all the data you need.

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The benefits of PAYG

Depending on the PAYG solution installed, PAYG billing comes with a variety of benefits:

  • Reduced debt risk, as supply is disconnected when an account falls out of credit
  • Easy to recover debt through debt balances and recovery rates
  • Various network set-up and communication options allow for easy retrofit installation
  • Hourly or daily data collection to help with remote monitoring and management
  • Easy to switch between PAYG and credit billing set-up
  • Multiple payment methods available
  • Reduced consumer energy usage as a result of access to real-time and historic consumption data

To ensure your heat network meets your needs and that of your residents, we recommend speaking to one of our sales advisors to help you find the best metering & billing solution for your heat network.

Find the right PAYG solution for your heat network

We aim to respond to all enquiries within 24h.

For any residential enquiries, please email

0207 036 9117

Our opening hours are 9am-5:30pm

For any residential enquiries, you can find your scheme-specific phone number on the 'My development' page.

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.