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Metering & billing services

Say goodbye to inaccurate and unfair bills

Insite’s metering & billing services help you to select the best metering solution that works for you and your residents. With various options and market-leading support from our Client Account Managers and Customer Service Advisors your heat network will be in great hands.

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Insite Energy’s metering & billing services are designed to help you fully recover the costs of operating your heat network while providing excellent customer service to your residents.

Working with you to select the best suited metering solution for your scheme, you will be fully supported by our Client Account Managers, ensuring regulatory compliance and support to manage any debt risk.

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Credit billing

If you’re looking for a low-cost, easy to install solution, our monthly credit billing may be for you. With access to our customer portal, my insite, residents can pay their bills online, over the phone, via bank transfer or over the counter, making payments hassle-free.

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Pay-as-you-go (PAYG)

PAYG, or prepayment, is a great metering solution to help manage debt, as it requires residents to top-up their utility account before they run out of credit. Choose from the KURVE web-app, Guru Hub II, or Secure Liberty Connect.

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Credit-as-you-go (CAY-G)

CAY-G, exclusive to KURVE, is a hybrid between credit billing and PAYG. It gives customers greater freedom over when they pay – in arrears or in advance – while still giving the heat supplier reassurance of a managed debt limit.

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Find the right metering solution for you

Got a heat network project in mind? Quickly identify the ideal metering & billing solution for you by answering just five simple questions. Save time and make informed choices in seconds!

Client services & support

Struggling to find a metering & billing provider that can meet your needs? Look no further. Having worked with some of the UK’s largest property managers, developers, housing associations, and landlords, we have over a decade of experience in supporting a wide range of heat networks with residents each having specific needs and requirements. 

Time and time again, our dedicated account managers have been able to help people like you to provide a bespoke solution that is fully compliant with the latest regulations and requirements. Whether you need to recover debt or improve customer satisfaction, Insite’s here to help.

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Customer services & support

There are plenty of things you as a housing provider or property manager need to take care of. Dealing with resident queries and complaints should not be one of them.

Our award-winning customer services team will help you with this. From our customer service agents who don't work off scripts and truly try to understand your residents’ needs to the longest opening hours in the industry, it’s clear why Insite has an ‘Excellent’ rating on Trustpilot.

And should your resident not want to speak to us over the phone, we have a range of self-serve solutions available, including our online customer portal, my insite, and our scheme-specific microsites.

"Thank you for resolving my heating issue as quickly as you could. I really appreciated your fast response, empathy over the phone considering the extreme weather conditions, and your pragmatism in resolving for me." - Hari T. on Trustpilot

Discuss the best metering & billing solution for your heat network

We aim to respond to all enquiries within 24h.

For any residential enquiries, please email

0207 036 9117

Our opening hours are 9am-5:30pm

For any residential enquiries, you can find your scheme-specific phone number on the 'My development' page.

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.