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Domestic maintenance

Efficient reactive and proactive maintenance services supported by our excellent customer services team.

Reduce costs and improve reliability with our maintenance services for HIUs, heat meters and MVHRs. Our call-out services are available 24/7/365, with our engineers aiming to restore supply within 24 hours. Supported by our excellent customer services team, your residents are in good hands.

All engineers are trained on the CIBSE CP1 technical standards, come with identification, and will use a password where requested.

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HIU maintenance for clients

Standard HIU maintenance from £45/unit/year

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HIU maintenance for residents

Standard HIU maintenance from £71/unit/year

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Heat meter & MVHR maintenance

Standard heat meter maintenance from £1.50/unit/month

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Benefits of property maintenance

Maintenance of domestic heat network assets can result in a more efficient, reliable network at a reduced cost. With Insite, you and your residents also benefit from:

  • 24/7/365 call-out service, where stipulated
  • Restored supply within 24 hours, where possible
  • A first-time fix rate of 90%
  • Compliance with heat network standards and CIBSE Heat Network regulations 2020 (CP1)
  • Maintenance visits scheduled around your residents’ plans, where possible
  • Extra support for vulnerable residents

To ensure your heat network runs as efficiently as possible, domestic maintenance is best used in conjunction with a plant room maintenance contract.

Request a quote for our maintenance services

We aim to respond to all enquiries within 24h.

For any residential enquiries, please email

07899 030759

Our opening hours are 9am-5:30pm

For any residential enquiries, you can find your scheme-specific phone number on the 'My development' page.

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.