Submit a Manual Meter Reading

Submit a manual meter reading

If we are unable to obtain an actual meter reading for your property and you have received an estimate bill as a result, you can submit a manual meter reading for us to use. To know whether your bill has been based on an estimate read, take a look at our annotated bill breakdown.

To submit a manual meter reading, please complete the webform below. To allow us to validate your reading, please submit a photo of your meter with a clear view of the meter reading screen along with your submission. Please ensure the meter serial number showing on your photo matches what shows on your bill. If not, please contact our customer service team. You can find more help on how to submit a meter reading here.

If you are a credit billed customer, you can also submit a meter reading through your ‘my insite’ account.

For credit customers this will be your 8-digit account number found at the top of your bill. For pay-as-you-go customers, this will be your 19-digit FlexiPay number

Meter Reading:

Click or drag files to upload

Submit a photo (optional)

If you have recently received a bill using estimate meter reads and wish to receive a revised bill in accordance to the meter reads submitted, please tick this box. Please note, you must be set up on e-Billing to be able to receive this service.

As per the above, I wish to change my billing preference to “e-Billing” and receive a revised bill with my submitted meter read

*Mandatory field. We need this information so our team can better help you; please find our privacy notice here.