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Submit a Manual Meter Reading

If we are unable to obtain an actual meter reading for your property and you have received an estimate bill as a result, we may ask you to submit a manual meter reading for us to use. To do this, please complete the webform below. You will need your meter serial number to hand. To allow us to validate your meter read, please submit a photograph of your meter with a clear view of the meter reading screen along with your submission.


For credit customers this will be your 8-digit account number found at the top of your bill. For pay-as-you-go customers, this will be your 19-digit FlexiPay number
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Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.