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Make a complaint

We’re sorry to hear you’re unhappy with our services. So that we can try and resolve your issue, please provide us with the following details so we can review your complaint 

Please note, all complaints are handled in line with our complaints policy. 

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Contact information

Please enter your 8-digit account number (for credit billed customers) or 19-digit payment number (for PAYG customers).

Please provide the 1st line of your address, the street name, and city or town.

About the complaint

The following information would be useful:

  • What your complaint relates to.
  • How the problem has affected you.
  • Any information of prior communications with our Customer Services team that may be relevant.
  • Specific details or supporting documents that will help us to understand your complaint.

Please provide any supporting documents to help us understand your complaint.

Contacting you

*Mandatory field. We need this information so our team can better help you; please find our privacy notice here.

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.