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Blog posts

The latest from Insite Energy on the heat network industry

Insite’s blog posts cover all things heat networks, including the latest regulations, how to manage them as a client, and how to live on them as a resident. Our insights are packed with information, advice and tips to help you navigate district heating.

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The current state of heat network regulations

18th December 2023

Our Head of Customer Service addresses heat network concerns amid evolving regulations. Explore the current standards, anticipated Ofgem's changes from 2025, and how we advocate for our residents in industry consultations.

Insite Energy shines with ‘Bronze’ win at UK Customer Experience Awards 2023!

9th November 2023

Innovation at the forefront has led to success at the UK CXA. Discover how KURVE and VANTAGE have revolutionised customer satisfaction and network efficiency.

Through a decade of heat networks: Lessons, growth, and shaping the future

19th September 2023

Journey through a transformative decade, as we disrupted norms, embraced regulation, and pave the way for a sustainable, customer-centric heat network future.

Insite’s Insight: What does the Energy Bill Discount Scheme (EBDS) mean for heat network residents?

11th April 2023

The latest Government support scheme, EBDS, requires heat provides to pass-through any discounts to their residents.

South London heat network is first to receive comprehensive maintenance from Insite Energy

6th April 2023

Selecting Insite Energy for both plant room and domestic heat network assets, this South London development benefits from improved reliability and reduced emergency call-out costs.

In conversation with Insite's Head of Customer Services: Creating an award-winning customer services team

16th March 2023

In this interview, we explore how Insite's Head of Customer Services has helped us to consistently hold the highest Trustpilot rating in the UK’s heat network metering & billing market.

Gain control of your energy account with ‘my insite’

16th November 2022

With Insite Energy's new, online customer portal, residents can now make online payments, update their account details, and view their payment history on-the-go.

Insite Energy’s Managing Director spoke at keystone event discussing affordable quality homes and decarbonisation challenges

7th September 2022

Anthony Coates-Smith addresses how KURVE can deliver quality, sustainable homes that remain affordable.

Insite’s Insight: How do I get the £400 energy rebate if I’m on a heat network?

9th August 2022

Updated on: 6th March 2023. With the £400 energy rebate announces, Insite Energy explores how this will paid to heat network residents.

Local authority chooses KURVE web-app for heat network metering

25th July 2022

A cost-efficient metering & billing option helped to introduce a convenient and easy to use technology to Spelthorne Borough Council’s residents.

Archive
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