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News & Blog


Stay up to date with our latest tips, news and views.

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Insite Energy urges caution over proposed new heat network regulation timelines

19th December 2019

In October, BEIS unveiled some long-awaited proposed amendments to the existing Heat Networks (Metering and Billing) Regulations 2014. They are designed to ensure that where technically feasible and cost-effective, final consumption metering devices are installed on heat networks and that billing is based on consumption. This spells major changes for the estimated 342,000 (domestic and non-domestic) unmetered heat network properties in the UK that could require retrofitting. Specifically, the government proposes the introduction of three building classes (‘Viable’, ‘Exempt’ and ‘Open’) that will determine a building’s viability status. A further consultation is now taking place on the proposed updated methodology and an associated tool for assessing the cost-effectiveness of meter installations for buildings in the ‘Open’ class.

New website, stronger commitment to customer service

13th December 2019

The Insite Energy website will be further enhanced in 2020 with the launch of a new self-service portal area for landlord clients that will allow wide-ranging account management functionalities.

Insite Energy and SAV Systems launch new app-based metering solution for heat networks

28th November 2019

Insite Energy and SAV Systems have joined forces to launch the first-to-market digital smart metering app for heat networks. The solution is designed to reduce capital and operational expenditure and make energy data accessible to both the heat supplier and consumer.

Insite makes strong technology investment to improve customer service

12th August 2019

In the past year, Insite Energy has invested in significant new market-leading technology to deliver improved customer service to its residential customers and clients. This has involved the delivery and embedding of ‘Big Change’ and ‘Gentrack Velocity’ software into our day-to-day operations.

Digitisation of the heat network customer interface

30th April 2019

With new customer apps and cloud-based solutions hitting the market this year, heat network metering, billing and payment is about to go digital

Turning up the heat

4th April 2019

Heat networks and Combined Heat and Power (CHP) have gained in popularity, as legislators and developers recognise them as a way to meet energy reduction targets. However, technical and operational challenges, and user acceptance issues, mean that it is hard to make them work as planned

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Insite Energy is registered by the FCA for anti-money laundering.