This site uses cookies. By continuing to use this website, you agree to their use. To find out more, including how to control cookies, see here: Cookie Notice
Continue to siteIf you are a credit billing customer and normally receive a paper bill from us, please contact your heat provider first.
If you have a smart Pay-As-You-Go meter in your home, please conduct the following checks:
Please visit our 'Your Home' section and search for your development to find emergency contact details for your building.
If you are having problems contacting your heat provider, please get in touch with Insite Energy via our Contact Us page.
If there’s a problem with the heating & hot water supply to your home, you will need to contact the heat supplier for your building.
Your heat supplier is your building owner or landlord - they operate the heat network that provides heating & hot water to your home.
If your heat provider thinks something may be wrong with your smart meter, you can book a visit from one of our engineers via our Contact Us page.
The telephone number for your landlord or building owner will appear on any letters or emails they may have sent to you.
Your emergency contact details are also in the welcome brochure you received from us when you moved in. Your landlord should provide a customer services telephone number on their website.