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KURVE heat network billing app delivers quality and value at new Whitechapel development

15th June 2021

The Silk District, developed by Mount Anvil, provides both pay-as-you-go (PAYG) and credit billing options via the KURVE smart metering web-app.

Residents of a new high-profile development in London’s Whitechapel will benefit from cost savings and easy control of their heat energy thanks to KURVE, the UK’s first digital smart metering web-app for heat networks. 

Phase One of The Silk District comprises of 436 residential properties spread across three high and lower-rise buildings linked by streets and gardens, with additional amenities including a café, roof terrace and cinema room. Developed by Mount Anvil, the project is on track for completion by the end of 2021.

116 of the new homes are managed by housing association L&Q, with the remainder privately owned. All will use KURVE for their metering and billing, with monthly credit billing for the private residents and pay-as-you-go (PAYG) for the L&Q properties. Using the KURVE web-app, L&Q’s residents can control their heating, access their consumption history, and make payments quickly and easily, whenever and wherever they like, using any internet device. This is the first time KURVE, which launched in 2019, has been used for credit billing.

At around £600 per unit, the cost of hardware installation is a major barrier to take-up of conventional hard-wired smart meters. KURVE is designed to make smart metering services more accessible and affordable for heat network users. Providing easy access to real-time usage data can can generate a reduction in customer energy consumption of around 20% and is a legal requirement in most cases. It also helps network managers to quickly spot, diagnose and remotely fix any issues affecting the efficiency of the system, avoiding user complaints, engineer callouts or prolonged energy waste.

“At Mount Anvil we’re always focused on delivering both quality and value to residents. KURVE gives us the advanced smart meter functionality we wanted in a really user-friendly way and without the need to install costly metering devices in each home. It’s just what we needed. In the past, we’ve struggled to justify the expense of PAYG smart metering, but KURVE has changed the cost-balance equation significantly. We made substantial savings at The Silk District, given the size of site,” said Phil Oades, Estate Manager at Mount Anvil.

“Mount Anvil wanted the energy billing for the entire site to come under the KURVE brand, but with different payment solutions available to the customer base,” explains Emily Lister, Head of Business Development at Insite Energy, which created KURVE in partnership with SAV Systems. “Although KURVE is primarily a PAYG app – a billing method many housing providers select to effectively mitigate heat debt – we developed it with multiple flexible billing options. Insite has a long history of working with Mount Anvil on both PAYG and credit billing deployments. We hope to see our affordable KURVE solution selected on even more of Mount Anvil sites going forward.”

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