Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
In most cases, your heat supplier has appointed Insite to send you monthly bills to charge you for your actual consumption of heating hot water. Each month, your heat supplier provides Insite with remote readings from your heat meter. Your heat meter measure your consumption of heating and hot water. Insite used those actual meter readings to calculate what you owe, as per your tariff and daily standing charge.
Your bill contains various information to show you what you have consumed, what the charges are and how you can make payments.
Heat charges reflect the cost of producing and delivering heat to your home. Further detail on heat charges is given on the Tariffs & Charges section.
This shows you the balance brought forward from the previous month.
This shows you the payments that Insite received from you on the date that this new bill was issued. If you made a payment after this current bill was produced, it will not show as a payment received. It will however be shown on the next bill.
This shows you what is still owed from previous bills that you have not paid. As this amount still needs to be paid, it is added to the total owed – shown again as ‘Outstanding Balance’ at the bottom of the bill.
This section shows the charges for the month being billed. It is a summary of the charges shown on the back page of the bill.
This is the total amount that you must pay. It includes any balance brought forward plus the total of your new charges for the month being billed.
The back page of the bill shows you what you have consumed and how you will be charged. It shows you the period that is being billed (usually the first day of a month to the last day of a month) and your meter identification number.
Your smart meter read will usually be annotated with an ‘A’, to illustrate that it is an actual remote reading from your heat meter and is therefore an accurate record of what you have consumed.
The back page of the bill also shows you how many units of heat you have consumed and what the pence per kwh charge is, as set by your heating and hot water provider.
This states the daily standing charge as set by your heating and hot water supplier, which is a fixed charge per day for your connection to the heating network.
This is the total owed by you for the period billed, including VAT. This amount is shown on the front page as ‘New Charges’.