Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
Please check that you have enough credit. Please remember that if you have used any emergency credit, the amount used will be taken from the value of your next top up.
Check your current credit balance by following the instructions below.
If your heating is still not working, please call our customer service team on the customer service number for your development between 8am–8pm Monday to Friday and 9am–5pm Saturday and Sunday.
To find the customer service number for your development, check the contact information on your development page.