Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
In most cases Insite has been appointed to send monthly bills. Some developments will receive quarterly bills.
If you are in a property where Insite has been appointed to send you bills in the post and you have not yet received one, please contact firstname.lastname@example.org to check that we hold the correct details for your home.
Yes, you might be able to set up a Payment Plan to pay off what you owe, (plus your ongoing consumption), in agreed instalments over an agreed set period, by Direct Debit. Please contact email@example.com or call us on your development-specific phone number to discuss your options.