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Customer Support

Our Peterborough-based, award winning, customer support team is here to look after you and your residents.

With the industry’s longest opening hours and multiple communication channels, we strive to provide the best customer service available in the market. This is reflected in our ‘Excellent’ Trustpilot rating and two GOLD customer service awards!

Our customer-centric website and individual scheme-level microsites provide customers with quick and convenient access to important information, giving them the ability to self-serve. This includes the ability to top-up, submit meter reads and learn more about their specific scheme. 

When customers need that extra bit of support, our friendly and experienced helpdesk are on hand to help.

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GOLD Winners of...

Contact Centre - Small

Customer Experience for SMEs

At the UK Customer Experience Awards (CXA) 2021.

Communications Channels

We offer multiple communication channels through which customers can get in touch:

  • Over the phone, with an average 53 second waiting time. Each scheme is set-up with its only dedicated phone number
  • Via email, with 24-hour response time
  • Online webforms including move-ins and move-outs.
  • Live webchat
  • Call-back requests (to help customers avoid busy periods waiting on hold)

We also offer multiple payment methods that are available 24/7/365.

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Contact our sales team

We aim to respond to all enquiries within 24h.

For any residential enquiries, please email

0207 038 9117

Our opening hours are 9am-5:30pm

For any residential enquiries, you can find your scheme-specific phone number on the 'My development' page.

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.