Customer Support
Our Peterborough-based, award winning, customer support team is here to look after you and your residents.
With the industry’s longest opening hours and multiple communication channels, we strive to provide the best customer service available in the market. This is reflected in our ‘Excellent’ Trustpilot rating and two GOLD customer service awards!
Our customer-centric website and individual scheme-level microsites provide customers with quick and convenient access to important information, giving them the ability to self-serve. This includes the ability to top-up, submit meter reads and learn more about their specific scheme.
When customers need that extra bit of support, our friendly and experienced helpdesk are on hand to help.
