Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
Insite manages your Flexi Pay payment system which is the way in which you pay for your heating and hot water. Flexi Pay is connected to your Evinox Pre-payment meter and our computer system via the internet, so the meter always knows how much credit you’ve purchased and how much energy you’ve used.
The Evinox pre-payment unit is integrated inside the Heat Interface unit that is installed in your home.
The Evinox UA10 Room Controller has been installed in your home by your heating and hot water supplier, so that you can view information about your heating system and so you can control the settings for heating and hot water.
For full User Instructions for the operation of the UA10 Room controller please refer to the Evinox UA10 User Guide 2551127.