Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
Insite makes it easy for you to top up your pre-payment unit, offering a range of ways to top up.
The Minimum amount you can top up in one transaction is £5.00 and the maximum amount you can top up in one transaction is £150.00.
Please look after your card, the replacement cost for a lost or damaged cards is £5.00.
You can top-up online at pay.insite-energy.co.uk/payment/new.
Once you’ve topped up online, you will receive an email confirming your payment. Please note that the system does not accept American Express at present.
Once you have registered your debit or credit card and clicked on the box, please fill in the details on that page, and make sure you tick the box labelled “Allow this payment card to be used for payments via SMS.”
Send a text to 81234 saying PAY followed by the amount you wish to top-up.
For example: to top-up credit by £20, send a text to 81234 saying PAY 20
Payment will be taken from the credit or debit card you have registered for our Pay by SMS service and credited to your unit within three hours.
To make a credit or debit card payment over the telephone, please call our customer service number for your development during our office hours of 9am–5pm Monday to Friday.
To find the customer service number for your development, check the contact information near the bottom of your development page.
Please note the maximum amount you can top up in one transaction is £150.00.
You can make a top up payment at any location that displays the PayPoint logo.
You can add credit using your heat payment card at any PayPoint location and top up with your desired amount. The credit will be remotely credited to your “Flexi Pay” unit.
We will notify you of your nearest PayPoint location in the letter that we send with your heat payment card.
Please look after your card, the replacement cost for a lost or damaged card is £25.00.
Yes! You can make payments whenever you like and build up a balance to cover periods when you might be away from your home.
If your credit runs out, you can use an emergency credit allowance to keep your heating and hot water working for a little while longer, until you are able to make a top-up payment.
The Emergency credit will automatically active when your credit reaches zero.
The amount of emergency credit you use up will be taken from the value of your next top up.
The emergency credit feature should only be used when if you are unable to top up.
Please note that for security reasons you will have to make your first payment online when registering your debit card for online and text payments.