Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
Insite should always receive remote meter readings from your heat supplier from your heat meter, via the central data logger (usually situated in the plant room).
If there is an occasion where Insite does not receive a remote meter reading from your heat meter an estimated read is calculated instead. These meter readings are stated on the back page of your bill and are annotated with an ‘E’.
Whenever we are unable to read your meter, we inform your heat supplier so that they can find out what has caused the problem. A common reason for not getting an actual read is that there is a connection failure from your heat meter to the data logger.
Once we receive an Actual meter read from your Heat Meter we will reconcile your account. We will of course include the payments that you have made against the estimated bills.
You may also like to visit our pages on tariffs and standing charges, and understanding your bill.