Credit Meters

Credit meters accurately record heat consumption which can be used to generate an invoice or bill to a consumer. Normally, the meter will be connected to a datalogger, which automatically reads the meter and records the meter data. This reduces the need to disturb customers as well as the cost of visiting site to record consumption, and avoids estimated bills which lead to higher rates of customer queries and complaints.

Insite Energy can meter heat consumption, check those meter readings to ensure that they are accurate and bill customers directly, based on their actual consumption and tariff.

We adhere to rigorous customer service standards as set out in our Heat Charter. All our customer contact is managed through our UK based, experienced call centre staff.

Full details of our Customer Care standards and procedures can be seen in the Customer Care section of this website.

Debt Management

When customers are connected to credit meters, it is possible for them to get into debt and have difficulties paying their bills. At Insite Energy, we work with you to implement appropriate debt management monitoring. We can tailor our procedures to provide a range responses to a customer in debt such as agreeing a repayment plan or the fitting of a prepayment meter.

Please contact us to discuss what options might be suitable for your development.

Prepayment Meters

Some customers and site owners prefer to install prepayment meters for their developments. Our prepayment system allows customers to top up their credit at a convenient point locally and helps them to control their heat consumption. Please contact us for more details.