Contact us

Please check and resend
Cancel

Frequently Asked Questions

1 If we want metering and billing services, do we have to have your maintenance services?

Maintenance services are a service option and we are happy to offer metering and billing without maintenance or to tailor a particular maintenance package to meet your requirements.

2 Which meters and heat interface units do you support?

We support a range of meters and interface units. We are happy to discuss how we can accommodate your equipment into our systems.

3 Can your prepayment system be retrofitted into existing properties?

In many cases our prepayment system can be retrofitted and make use of the existing heat meter. It can be installed at a convenient location on the inlet to the interface unit and only measures 210mm by 140mm by 120mm allowing it to fit into small locations.

4 How can I get better value from the energy assets on my site?

Well designed energy assets can help mitigate against energy market risk and provide good value to the owner and to tenants. See our list of questions to think about when designing your energy assets.

5 What is "private wire"?

"Private wire" is a term used to describe sites where the electricity distribution and supply is unlicensed (as allowed under the electricity exemption order). Small sites, generally under 1,000 homes can be exempt from licensing allowing the energy asset owner to sell electricity as well as heat directly to home owners. The legislation is overseen by the Department of Energy and Climate Change (DECC). DECC is considering modifying the regulations to require third party access. If you are considering private wire and want to know more, please contact us directly.

6 I have to set tariffs for my customers, how do I do that?

We have prepared a tariff setting guide to help you understand what you need to do when setting price tariffs to consumers.

7 I want someone to manage all my biomass deliveries and ensure they arrive on time, can you help?

Yes, we provide a biomass procurement and delivery service including supervised delivery, giving you peace of mind on your biomass assets.

8 I am installing photovoltaic cells in my development, what are they worth?

Photovoltaic cells are eligible for the feed-in tariff from April 2010. This is tiered by size and whether it is new build or retrofit, with guaranteed payments for up to 25 years. Contact us for more details.

9 My biomass equipment might be eligible for the Renewables Heat Incentive, how do I receive this?

Renewable heat incentive is payable on biomass heat, biogas, solar hot water, ground and air source heat pumps and biodiesel. It will be payable from April 2011 on installations that are accredited and installed post July 2009 and for up to 23 years depending on technology. Contact us for more details.