Insite Energy is committed to providing a professional, respectful, efficient and high quality service that meets the needs of all our customers. We are committed to achieving customer care excellence and the highest levels of customer satisfaction.

Call Centre Support

Our telephone call centre which is based in Dartford in Kent is normally the first point of contact which our customers will have for their billing and metering needs. Our professionally trained staff will take calls from customers, record the information and provide full front line assistance to residents with queries about their heating bills or their meter. Where a query or complaint cannot be immediately answered by the staff member, they will follow our formal Queries and Complaints Procedure.

This service is available 24 hours per day, 365 days per year.

Queries & Complaints

Queries and complaints reported by phone out of normal office hours will be passed to our customer service team the next working day and will be dealt with in accordance with our Queries and Complaints Procedure.

Repairs & Maintenance

Repairs and maintenance of meters is carried out by Rydon’s Maintenance division which has over 10 years experience working with social housing residents.

All work and services are carried out in accordance with our Customer Charter which was developed and prepared in 2009 with the support and assistance of a number of leading Social Housing Landlords.