Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
Insite is not an energy supplier. We are a metering and billing agent that has been appointed by your heat supplier. Your heat supplier receives their bulk energy supplies from a range of suppliers. This detail should be included in your welcome brochure.
Your heat supplier receives a bulk gas supply from a number of suppliers which are not chosen by Insite. Your heat supplier provides you with heating and hot water by converting this bulk gas supply into heat. Please note that Insite is not involved in the process of choosing energy suppliers.