Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
Your heating and hot water supplier has chosen the Guru Hub unit for your home. The Guru Hub is a smart energy meter and heating and hot water controller, all in one unit. This means you only pay for what you use, when you use it, plus a daily standing charge.
It is a popular metering and billing solution which is linked to our “Flexi Pay” payment system. Your Guru Hub unit enables you to easily monitor your use of heating and hot water and also the payments you make.
The Guru Hub unit is connected to Insite’s payment system via the internet, so it always knows how much credit you’ve purchased.
The main screen displays your credit balance, your emergency credit limit, your kWh (unit) charge, your daily standing charge, your kWh and CO2 please subscript CO2 usage.
When your credit runs low, this message will display reminding you to make a top up payment. If you are unable to top up immediately you can activate your emergency credit.
To activate your emergency credit press the Activate Emergency Credit button as illustrated below.
When the emergency credit is activated, your display screen will confirm this by displaying “Using Emergency credit”. It will also display how much emergency credit you have available. Please note that emergency credit is for emergencies only. If you have used your emergency credit you must then top up afterwards as your supply will be disconnected once the allowance has been used up.
The amount of Emergency Credit available to you is determined by your hot water and heating supplier.
The Usage screen displays your kWh usage. This is the actual amount of heat you have consumed.
You can also view your usage in graphical view by pressing the Graphs button.
We may need to send you messages from time to time. Messages will be displayed on the screen. Simply click “OK” to clear the message.
If your Guru Hub unit is tampered with, your supply will immediately be disconnected and the message ‘Your supply is disconnected due to a TAMPER ALARM” will be displayed.
If this message is displayed please call our customer service team on the customer service number for your development during our office hours of 9am–5pm Monday to Friday.
To find the customer service number for your development, check the contact information near the bottom of your development page.
Please note that your heating and hot water supplier is likely to charge you the call out fee if your unit has been tampered with.
You can adjust the time your display screen stays on before automatically dimming by going to Settings and then Display and selecting the desired time.