Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
Your heat meter and your Pay-As-You-Go (PAYG) meter are usually located in your utility cupboard. Please note that Insite does not choose the location of your meters and our Customer Service team may not always have this detail.
You should contact your private building developer or Housing Association if you’re unable to find it.
You can find useful information about your private building developer or Housing Association, including contact details, on your development page.