Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
Insite can only help with queries about metering, billing and payments and cannot help with the maintenance of equipment and the white goods in your home.
Please contact your concierge, Housing Association or Landlord for any issues that occur that are not about your heating and hot water account.