Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
Please contact Insite as soon as you move in to your home so that we can set up an account for you.
You can find out the telephone number to ring by entering your post code on the ‘Find your Home’ page. Alternatively, please email us at email@example.com or use the form below:
Don’t worry if you can’t get a meter reading. Your heat supplier sends your actual meter readings to Insite remotely.
Please contact Insite when you are moving out so that your account can be closed and a final bill sent to you.
If you are moving out of a rented home, you may be asked to give a final meter read to your Landlord, Managing Agent or Housing Association. You may also be asked to provide a forwarding address.
Your Landlord, Managing Agent or Housing Association may contact Insite to confirm that you have paid your bills, before any deposit is returned.
You must pay for all the heating and hot water that you have used. Your heat supplier will ask us to tell them whether your account has been paid.