Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
Please contact Insite as soon as you move in to your home so that we can set up an account for you and offer you information and assistance regarding payments.
Please contact Insite when you are moving out so that your account can be closed.
If you are moving out of a rented home, your Landlord, Managing Agent or Housing Association may contact Insite to confirm that there is no debt on your Guru hub, before any deposit is returned.
You must pay for all the heating and hot water that you have used. Your heat supplier will ask us to tell them whether your account has been paid.