Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
Please contact Insite as soon as you move in to your home so that we can set up an account for you and offer you information and assistance regarding payments.
You can find the correct telephone number to call on your development page.
Alternatively, please email us at firstname.lastname@example.org or use the form below:
The easiest way to pay for your heating and hot water is to set up your account for Automatic Payment.
If you have bought your home or you are a private tenant, the previous leaseholder or your landlord should have arranged for your Guru hub unit balance to start at £0.00. If the property has been vacant for a while, there could be daily standing charges that have accrues and must be paid for. Unfortunately, Insite will not be able to help you with any arrears on the Guru hub when you move in. You will need to manage this with your landlord.
If you are a Housing Association tenant, your Housing Association should arrange with us that your Guru hub unit balance starts at £0.00.
Please contact Insite when you are moving out so that your account can be closed. You should also cancel any automatic payment arrangements that you may have set up with us.
If you are moving out of a rented home, your Landlord, Managing Agent or Housing Association may contact Insite to confirm that there is no debt on your Guru hub, before any deposit is returned.
You must pay for all the heating and hot water that you have used. Your heat supplier will ask us to tell them whether your account has been paid.