Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
Please visit the ‘Understanding unit charges & standing charges‘ page which explains how Insite and your heat supplier calculate the unit and daily standing charge for your development, so that your heat supplier does not make a profit.