Choose the type of meter or bill you have below to find out the
options for making a top-up payment, paying your bill or informing us
that you have moved in or out.
You will also find answers to other questions you may have.
Frequently asked questions
I have a Guru Hub
I have an Evinox Smart Meter
I have a different Pay-As-You-Go meter
I receive a bill in the post
Your heating and hot water supplier has appointed Insite to meter and bill for your usage where Heat Network is installed to provide heat and hot water to residents.
The amount you pay for your heating and hot water will depend on the amount you consume which is then calculated by the heat tariff and daily standing charge. Heat tariffs and the daily standing charge reflect the cost of producing heat. You can find out more about how the heat tariffs and daily standing charge are calculated by reading Understanding unit charges & standing charges.
VAT at 5% is added to your bill or to your smart meter charges.
Please note that your advance payment unit is a means for budgeting. The actual heat you use is measured by the heat meter. We will send you a statement once a year to reconcile the heat you have used with the payments you have made.
Energy suppliers’ tariffs are charges for the direct provision of gas whereas your landlord is providing you with heating and hot water. Your landlord pays a bulk bill for energy (eg: gas), from an energy supplier which they then turn into heating and hot water in your communal plant room.
The heating and hot water delivered to your apartment has already been through the landlord’s gas boiler and some heat is lost between the plant room and your apartment.
You should also note that in an apartment block with a heat network system, the amount of heat that you need to heat your home is much less than in a traditional house due to the modern way the development has been built. For example, the walls, floor and roof have much thicker and effective insulation. Therefore, your heating bills should be much lower than if you lived in an older building with its own gas boiler. However, this is of course subject to individual heat usage.
Insite have been instructed by your landlord to apply a specific tariff and standing charge in order for them to recover their energy costs. Insite is therefore not able to change your tariff in the same way as an energy supplier can suggest different tariffs. Please note that our clients do not make any profit via your tariff nor your standing charge.